Insurance Claims Policy

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    Claim: Any damage claims must be submitted in written form via email to OPERATIONS@STRAIGHTSHOTMOVING.COM within 60 days of your moving day. Each claim must include pictures, a description of the damages, and how they may have occurred. We promise to thoroughly investigate and resolve all claims within five-ten business days, provided all applicable moving payments have been received. Please note that it is illegal for customers to deduct money from their final bill to compensate themselves for perceived damages. Should our movers not be compensated for their services, we reserve the right not to answer or to refuse to process a claim.

    Simulated Wood Furniture: We assume no liability for items made of particleboard, engineered wood, or pressboard as these items are made to be shipped flat in a box disassembled. These items are typically built in a manner that cannot withstand the force and movement of an average move. We can and will handle these items with the highest level of care. However, there is no guarantee that the item will move without damage regardless of how it is moved.

    Natural Stone & Glass: Items like statues or table tops that are made of marble, granite, alabaster, glass, or any other natural stone or fragile material MUST be crated for us to assume liability. Natural stone items have imperfections that make these items as delicate as glass. For this reason, we must crate these items to properly secure them without the risk of damage or crumbling.

    Electrical Goods: Our movers are not liable for internal damage to electronic goods if no external damage has been caused. Certain electronics may develop unavoidable faults no matter how carefully they are handled.

    Pre-existing damage: We assume no liability for Items with pre-existing damage.

    Fragile Items: Dishware, porcelain, glasses, pictures, lampshades, and other specialty items are not covered by our mover’s insurance unless packed by our professional movers using appropriate packing materials. You are welcome to purchase your own packing materials (packing paper, cartons, tape, etc.) and pack such items yourself prior to your move, and our movers will take great precautions to ensure they are transported as safely as possible, but they will not be insured.

    Pole Lamps: We assume no liability for pole lamps with weight at the bottom. These weights are held together with plastic that deteriorates quickly over time and in some cases falls apart upon picking the lamp up.

    Boxed Items: All boxed items are considered the client/owner’s responsibility. The condition of any item(s) packed by the customer/owner prior to moving is not covered by Straight Shot Moving unless there is clear proof that our movers have caused physical damage to the box itself. It is also the customer’s responsibility to inspect all boxes for physical damage upon their delivery prior to the movers’ departure. Straight Shot Moving will not accept any claims of physical damage to boxes after its movers have left their assignment’s delivery location.

    Self-inspection: It is the customer’s responsibility, before signing their final receipt prior to the movers leaving, (i) to inspect their belongings to ensure they were delivered in good condition, and (ii) to inspect the truck’s interior to ensure that nothing has been left behind.

    Downtime: All downtime during the move (waiting for elevators to be set up or arrive, for new keys to be delivered, traffic, customer inspecting their belongings upon delivery, etc.) is billable unless otherwise specified.

    Valuables: Straight Shot Moving shall not be responsible for loss or damage to bills, checks, evidence of debt, letters of credit, passports, tickets, documents, manuscripts, notes, mechanical drawings, securities, currency, money, precious stones, jewelry, or other similar valuables. All customers take full responsibility for moving the above-mentioned valuables themselves.

    Risky Tasks: Our movers will not be held responsible for damage caused by non-routine moving practices, including but not limited to: standing pieces on end to maneuver, sharp turns, over-crowded work areas, crooked stairways, snags, and sharp edges in work areas, and doorways, passing items over balconies and railings, and tight squeezes. You will be asked to sign a waiver if our movers agree to attempt any non-routine moving request.

    Unavoidable Damages: Weather-related damages or damages occurring as the result of an item’s size in comparison to the width or height of a hallway, doorway, stairs, elevators, or similar areas are not covered in any way. Our movers can still attempt to move the item in question should you desire, but they will not be responsible for any damages that may occur and will ask you to sign a waiver first. If at any time you then want the crew to stop, say so and they will.

    Absent Customers: We encourage our customers to remain with us throughout the entire move, not least because when we are moving items such as furniture you can then point out any scratches, marks, or dents that we may have missed, or vice versa. If for whatever reason you are not available during your move, or if you need to leave during your move, we will need you to sign a release acknowledging that you accept all the items in the condition that we bring them to you. Under these circumstances, we will not be responsible for any missing or damaged items, nor will we be held responsible for any items that were not moved.

    Loss of Value: Our insurance does not cover any loss of value due to damage and subsequent repairs.

    Structural Damage: Our liability is limited to up to $250.00 for damage to floors, walls, doors, and painted surfaces unless otherwise noted.

    Limits of Liability: We are not liable for damage to or the loss of a complete set or unit when only part of such a set is damaged or lost. Should such damage occur, we are liable only for the damaged piece or pieces.

    No Liability: Our company assumes no liability whatsoever should the client or others assist or interfere in any aspect of moving.

    Plumbing Issues: We are not liable for any plumbing-related issues that may occur during your move. This includes water lines, washing machines, dishwashing machines, waterbeds, etc. If you need help disconnecting or reconnecting your appliances, you must hire a licensed plumber who has the proper insurance for this task.


    Due to liability concerns, we cannot provide assembling or disassembling services for cribs, water beds, or tanning beds. If you have questions about a specific furniture item, please contact us and we will do our best to help you.

    We cannot mount flat-screen TVs on a wall or hang art/mirrors on the wall, nor can we bolt or unbolt items from walls or ceilings.

    We do not connect or disconnect washing machines, drying machines, dishwashers, freezers, or fridges without a Release-of-Liability.  All appliances must be disconnected and drained prior to our movers’ arrival.

    Please note, according to Workers’ Compensation and employee safety issues, all of our movers must wear shoes at all times. Straight Shot Moving cannot be held responsible for soiled carpets or floors due to inclement weather or moving conditions.

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